Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
This online marketplace has altered its sizing categories for female and kids' apparel but did not contact all users about the change.
Social Media Reaction
Countless users and merchants are expressing on platforms claiming that product pages now present a different size category versus the original listing because of the remapping.
The platform stated the updated approach better aligns with comparable marketplaces.
They have suggested members to check their listings and update the measurements by hand if necessary, resulting in member annoyance.
Measurement Approach Updates
Before the change, the sizing featured one number and one letter, like S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
With some products, the size labels have been reassigned - such as a large size used to be a 12 but is now a UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Necessary Adjustments
Another shopper, based in Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she explained.
Platform Context
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: earlier, Vinted reversed a change to its shipping options after backlash from users.
